Privacy Policy

ck 34's Privacy Policy — how your data is collected and protected

Your personal data means everything to us. ck 34 never sells your information or shares it without your consent. This policy clearly explains what data we collect, why we collect it, and how it is kept secure.

Last Updated: January 2026
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Our Commitment to Data Protection
Your data is protected with bank-grade encryption
SSL 256-bit Not Shared
Summary

Privacy Policy Highlights

Opening an account and using services on ck 34 requires certain personal information. We use this information solely to provide services, ensure security, and improve your experience. Your data is never sold or transferred to advertisers or third parties without your consent.

This Privacy Policy applies to all ck 34 services — including the website, mobile app, and any associated platforms. Using ck 34 constitutes acceptance of this policy. Every point is written in plain language — no legal jargon, easy to understand.

If you have any questions, please reach out to our support team. ck 34 always believes in transparency — there is nothing hidden when it comes to data protection.

What We Do
  • Encrypted Data Storage
  • Only necessary data collected
  • Giving Users Control
What We Don't Do
  • We Don't Sell Your Data
  • We don't send spam
  • Never shared without permission
Data Collection

What Information We Collect

Ck 34 only collects information that is genuinely necessary to provide our services. Requesting unnecessary data goes against our policy. See the details below:

  • Identity Information
    Full name, date of birth, National ID number (for verification), email address, and mobile number. Providing this information at registration is mandatory.
  • Financial Transaction Data
    Deposit and withdrawal records, mobile banking number, bank account details (for withdrawals). Card numbers are not stored.
  • Betting & Gaming Activity
    Betting history, game sessions, win/loss records, and promotional usage data. This information is required for account management.
  • Device & Technical Information
    IP address, browser type, operating system, device model, and session duration. This information is used for security and technical troubleshooting.
  • Location Information
    Country and general location (city/district level). This is used to verify service availability. Precise GPS location is not collected.
  • Contact Information
    Messages sent to support, complaints, and feedback. These help us improve our service and resolve account issues.
Purpose of Use

Why This Information Is Used

Ck 34 uses the data it collects for specific purposes. Each purpose is outlined clearly below:

Data Type Purpose of Use Legal Basis
Identity Information Account creation and verification, age confirmation Contractual Obligations
Financial Information Deposit and payout processing, fraud prevention Legal Requirements
Betting Activity Keeping account balances accurate and verifying bonus eligibility Service Delivery
Device Information Security monitoring, multiple account detection Legitimate Interest
Location Information Verifying service availability in your region Legitimate Interest
Contact Information Service improvement, complaint resolution Consent-based
Data Sharing

When and With Whom Your Data May Be Shared

Ck 34 does not sell or rent user data to third parties as a matter of policy. However, limited data sharing may be necessary in certain circumstances:

Payment Processors

Financial information necessary to process transactions via bKash, Nagad, or bank transfer is shared solely for that purpose.

Identity Verification Provider

Limited data may be shared with an authorized service provider for NID verification as part of the KYC (Know Your Customer) process.

Law Enforcement

In response to a court order or lawful investigation, providing information to authorities may be a legal requirement.

Technology Service Providers

Data processing agreements are in place with trusted technology partners for server hosting and cloud services. They are not permitted to use your data for their own purposes.

What We Never Do
  • Selling data to advertising companies
  • Using data for marketing purposes without user consent
  • Sharing data with competitor companies
  • Sharing personal information on social media platforms
Cookie Policy

How ck 34 Uses Cookies

Cookies are small data files stored in your browser. ck 34 uses cookies to remember your login session, save your preferences, and analyze platform performance. No personal information is stored in cookies.

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Essential Cookies
Essential for login and session management. Cannot be disabled.
Performance Cookies
Used to monitor page load speed and errors.
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Preference Cookies
Helps remember your language and display settings.
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Analytics Cookies
To analyze user behavior and improve our services.

You can disable cookies through your browser settings, but disabling essential cookies may cause the platform to not function properly.

Security

Our Technical Measures to Protect Your Data

Ck 34 uses internationally recognized security technology to protect your data. Multiple layers of protection are in place at every level — if one fails, another stays active.

SSL/TLS Encryption256-bit
Data Encryption (Storage)AES-256
Two-Factor Authentication (2FA)Active
Fraud Detection (AI)Real-Time
Transmission Security

All data transmitted from your browser to our servers is encrypted with 256-bit SSL.

Storage Security

Data stored on our servers is protected with AES-256 encryption. Database access is strictly controlled.

Continuous Monitoring

Our automated system runs 24/7 to monitor suspicious activity and send alerts promptly.

Your Rights

Your Rights Over Your Data

Ck 34 believes you should have full control over your own data. That's why we provide the following rights:

01
Right to Access

You can request to see what information we hold about you. Submit a request to our support team and we will respond within 30 days.

02
Right to Rectification

You may request corrections to any inaccurate information. Data verifiable through your NID can be updated accordingly.

03
Right to Erasure

After closing your account, you may request deletion of your personal data. However, certain information required by law must be retained for a specified period.

04
Right to Opt Out of Marketing

You can opt out of promotional messages at any time. However, service-related communications cannot be turned off.

05
Right to Data Portability

You can request a copy of your account data, typically provided in CSV or JSON format.

06
Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be restricted. Some services may be limited as a result.

Retention Period

Data Retention Period

Ck 34 does not retain data longer than necessary. Separate retention periods are defined for different types of data:

Data Type Retention Period Reason
Account Information For the duration of account activity Service Delivery
Financial Transaction Records 5 years after account closure Legal Obligations
Betting History 2 Years Dispute Resolution
Support Conversations 1 Year Service Quality Improvement
Identity Verification Documents 5 years after account closure AML Legal Obligations
Log Files (IP, Device) 6 Months Security Monitoring
Minors

Protection of Minors' Data

Ck 34 strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. Age is verified at registration, and additional verification documents may be requested in cases of doubt.

If it is found that a minor's data has been collected, the account will be immediately closed and all associated data deleted. If a parent or guardian suspects their child is using ck 34, please contact support directly.

Advice for Parents
  • Use parental control software on your device
  • Monitor your child's internet activity
  • Keep Your Payment Information Secure
  • For any issues, contact us at support@ck34.click
Policy Updates

Privacy Policy Update Process

Ck 34 may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered mobile number or email. For minor changes, the "Last Updated" date at the top of this page will be revised.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time.

Where to Find Update Notices
  • See the "Last Updated" date at the top of this page
  • A notice will be posted on the platform's homepage
  • You will be notified by email or SMS for major changes
General Questions

What Users Want to Know

ck 34 offers support through three main channels. Live chat is the fastest — responses typically arrive within 2–5 minutes, available daily from 8:00 AM to 12:00 AM. Email support (support@ck34.click) is answered within 24 hours, or up to 48 hours for more complex issues. Support is also available via WhatsApp — you can find the number in the support section after logging in. Between 12:00 AM and 8:00 AM, only email and WhatsApp support are active. VIP and Gold members have access to dedicated support lines.

ck 34 does not charge withdrawal fees under normal circumstances. However, some payment providers may apply their own fees — for example, a bank may charge for bank transfers, which is outside ck 34's control. The maximum withdrawal limit depends on your account tier. Standard accounts can withdraw up to ৳50,000 per day, Silver tier up to ৳1,00,000, Gold tier up to ৳2,00,000, and Diamond VIP has no set limit. The minimum withdrawal per transaction is ৳200. Unverified accounts have lower withdrawal limits, so it is advisable to complete NID verification.

Play Safe — ck 34 has got your back

Ck 34 is committed to keeping your data safe and maintaining a trusted gaming environment. Join us today.

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